CS
AI Activation · Customer Success Cohort 2
Nov 9 – Dec 11
Customer Success · Cohort 2 · Chris + Rizwan

AI Activation
Customer Success Cohort 2

Four weeks, two tracks, and a Thanksgiving break in the middle. A custom program designed to take your AI skilling to the next stage. Come, learn, play, build and share.

Today
Track 1 · Weekly activities

Four weeks. Twenty activities. One day at a time.

Pick a week, then open a day. Mon–Thu activities build toward Friday; the Friday activity is the week’s synthesis, submitted in the channel.

Data rule for every activity: all activities can be completed using sample scenarios, synthetic data, or publicly available information. If you plan on using anything proprietary (Equinix information, internal-only documents, data, customer information, or PII) restrict yourself to internal approved tools only: Copilot, ACE, or SideKick.
Track 2 · Your deeper path

Choose one. Own it. Finish it inside the four weeks.

Alongside the weekly activities, every participant commits to one deeper path. Both are completed within the program window, and both get live support at the drop-in sessions. Pick early in Week 1 so the sessions can support you from the start.

Team Capstone Project

Form a team of 3–5 people and build or design an applied AI solution: a working tool, a workflow, a prototype, or a business-improvement concept your team could actually use.

  • Team-based: 3–5 people per team
  • Applied to a real CS problem
  • Build help at every drop-in session
  • Four weeks to complete
Team path

Certification of Choice

Pursue an AI-related certification or learning credential. Your choice, aligned to your own development goals and where you want your AI capability to go next.

  • Individual path: you pick the credential
  • Align it to your role and ambitions
  • Certification guidance at the drop-in sessions
  • Four weeks to complete
Individual path

Required choice · one path per participant, completed within the four-week program window. AI drop-in sessions run Tuesdays and Fridays at 7:00 AM PT and Mondays and Thursdays at 6:00 PM PT, hosted by Chris and Rizwan.

The month

Key dates

Mon · Nov 9Cohort 2 kickoff · welcome + Day 1 activity
Fri · Nov 13Friday submission · Week 1
Fri · Nov 20Friday submission · Week 2
Nov 23–27Thanksgiving break · no activities, the program pauses for the week
Mon · Nov 30Back from the break · Week 3 begins
Fri · Dec 4Friday submission · Week 3
Fri · Dec 11Friday submission · Week 4 · your agent runs the QBR live